When they finally did come out, both technicians that came were in complete agreement that the lower arm failed - not the screen - and that I was covered under the lifetime warranty. I called repeatedly during the week and finally got a call back from my distributor that there was nothing they could do for 10 more days. I left messages for my distributor and Phantom Screen asking for someone to call me back on Monday so that I could unlock the lower arm and keep the screen from tearing even more. The screen fabric ripped at the lower left edge. The upper mechanism simply continued to pull on a no longer moving lower arm until something had to give.and what gave was the fabric of the screen. The upper mechanism (that pulls the lower arm up and rolls the screen) must not have any way of sensing the increase in tension because something is jammed and no longer moving. About 1/3 of the way up, the left side of the lower arm locked in place and would not / could not move. A family member pushed the button on the remote to raise the screen. I went with a much more expensive screen because it was "Fully warrantied for as long us I owned it". When I bought the Screen, that was the deciding factor. My disappointment comes in because of what I think is / was a misleading description of their "Lifetime Warranty". You can find an Authorized Distributor of Phantom Screens by calling 1-888-PHANTOM (742-6866) or going on Phantom Screens` website at rating : Let me start by saying that the Phantom Screen itself is great. The company has built a network of Authorized Distributors throughout North America, and is rapidly expanding in the UK, Australia, Mexico, and other international locations. Phantom customers tend to be so happy with their choice that referrals continue to be Phantom’s number one source of business growth. According to independent market research, 97% of Phantom customers rate their overall Phantom experience from good to outstanding. Since its foundation 15 years ago, the Phantom brand has been synonymous with quality, innovative product development, and superior customer service. Phantom’s quality, innovation, and service have earned it high marks with its customers. With a wide selection of mesh types and colors, Phantom’s screens provide full ventilation, shading from the sun, protection from insects and UV rays, and enhanced privacy. Unlike conventional insect screens, Phantom’s retractable screens don’t obstruct home owners’ views they pull into place when needed and retract out-of-sight when not in use. Phantom Screens, Serene Screens, and Executive Screens by Phantom fit virtually anywhere that a screening solution is needed. “Phantom Screens produces retractable screening solutions for doors, windows, and oversized openings such as patios, verandas, and garages. We contacted Phantom Screens for more information on their products, and they had the following to say: The screens used in the segment are product of Phantom Screens. Questions for more information have been pouring in. On a recent Weather Channel segment, Danny demonstrated retractable screens that piqued viewer’s interest. Lighted Magnifying Glass That Stays Put.Single vs Double Vs Triple Pane Windows.
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